![]() If your existing user account has been corrupted or cannot be accessed for any other reason, you can create a new admin user from the phpMyAdmin interface by adding information to the wp_user and wp_usermeta tables. Set the Input Style to MD5 (the form of encryption that WordPress uses). Look for the user_pass field, and delete the existing string. Open the wp_users table and look for your username or email. If you have more than one, you can look for the database name in your wp-config.php file. Log into your hosting account and use their administration interface to directly access your database (for most hosts, this will be using cPanel to launch phpMyAdmin). Put your new password directly into the WordPress database. If another admin on your website still has access, they can manually reset your password by going to Users in the WordPress dashboard.ī. Ask an administrator to reset your password. If you no longer have access to the email on file, or the reset fails for any reason, passwords can be reset in a few other ways:Ī. Click the “Lost your password?” link below the login fields and WordPress will use the email on file to send a reset link. If your username and password just aren’t working, start with a simple password reset. If you’ve already double and triple checked your login information - and made sure you don’t have caps lock turned on accidentally - it’s time to reset your password. Occasionally, you may be able to see the login screen, but when you enter your ID and password, you receive an error message that says your credentials are invalid. Always take a full backup of your website before beginning. Pro tip: Any and all of these solutions involve delicate, moving parts of your website and an error can make things worse. If you’re not familiar with these, ask your hosting provider or website administrator for help. ![]() Many of these solutions require access to your hosting account and knowledge of how WordPress files and the database are configured. If your admin area is still inaccessible, it’s time to start digging into your WordPress settings. If your website has malware, take the recommended steps in our article about what to do if your WordPress site is hacked.Ĭommon reasons you can’t access your wp-admin dashboard (and their solutions!) If you have Jetpack Scan, check your email inbox for a notification regarding malware. If your site has been corrupted due to a hack, it’s good to know right away. Try opening your site in an incognito or private browsing window to be sure you’re not looking at a cached version of the site. If your hosting company is caching your website for performance, try clearing that information through your hosting account. Different browsers have different settings, but you can usually clear your browser’s cached files through the History or More Tools options in your browser’s menu. Simple solutions to access your WordPress admin dashboardīefore you try anything complicated, there are a few simple things you can do. ![]() If you’re new to WordPress, you may want to seek support from your hosting company or developer. But take a deep breath and don’t panic there are things you can do to recover your access. ![]() It might seem like the end of the world if you’ve been locked out of your WordPress admin panel and can’t log into your website.
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